The people of brussels are better connected thanks to IRISnet and randstad experts.

our customer.

IRISnet stands for connectivity, digitization and intelligent solutions. This collaboration between the Brussels region of Belgium, the CIBG (Centrum voor Informatica voor het Brusselse Gewest) and private shareholder Orange interconnects the Brussels government and public institutions with each other and the citizens.

Through the IRISnet network of over 350 km fiberglass cables, 17,000 SIM cards, 20,000 fixed lines and more than 53 million WiFi connections, all police zones, municipalities, social welfare centers, hospitals, crisis centers and public institutions in Brussels have the connectivity that they need all day, every day.

With the help of personalized solutions, IRISnet makes sure that students can make use of Fibernet at school, that tourists and visitors have free WiFi throughout the city, hospitals can be reached through all channels, and police zones can monitor crucial areas at any given moment with security cameras.

the challenge.

To improve their service even further, IRISnet decided that they needed a portal to assemble and consolidate all their functions into one user-friendly web application. This would ensure that anyone within the diverse user base could receive the service and support they require, when they require it. With such a wide range of potential users, accessibility and UX had to be at the core of this new solution.

At Randstad Digital, we combine CX talent with extensive experience, helping all our clients understand their customers and create an ‘experience-first’ culture that delivers competitive advantage. Our approach to IRISnet was exactly this. Using a localized delivery team of strategists and developers, we drove this program forward towards an end-goal of rolling out a web app, with a strong focus on producing something that could be easily adopted for rapid integration into consumer and employee lives.

Ultimately, we created MyIRISnet — a web platform divided into a front-end (portal) and back-end (service core) for both ease of consumer use and an operational improvement for employees. The portal consists of a Symfony (PHP framework) application and uses Vue (Javascript) components to display user data. This results in a dynamic character of the pages and an improved UX.

Symfony is used as router and proxy for the back-end system. Having the service core built around a powerful Symfony framework allows for a more scalable architecture. The system is resilient enough to deal with high numbers of visitors, and so essentially it can grow with the user base.

“We were able to build the MyIRISnet web application in less than 6 months”, Ann Holvoet, project manager, explains. “The platform meets all the IRISnet criteria, and in the meantime, we keep on extending the possibilities by implementing new features.”

the outcome.

With MyIRISnet, users can find an overview of their way of working, their invoices and LAN monitoring. They can also use it to monitor security camera footage more easily, report malfunctions across the region and so much more. The app works on all devices to cater for each individual user’s preferences, and the functionality is so straightforward that it can be easily adopted by non-tech-savvy users. End-users and employees have welcomed the new MyIRISnet web application with great enthusiasm, and the feedback has been extremely positive from launch day onwards. Where previously they had to juggle with different applications to manage their personalized solution, they can now find everything in one unified location.

One of the benefits of working with a contingent workforce from a longer-term technology partner like Randstad Digital is that a wider team can collaborate on every project, meaning that the different technical skills required at different stages of a project can be unlocked and realized, at the time they are most needed.

In this case, a locally-based development team in Belgium worked through this project. Initially, business analysts and development strategists determined the status and devised the roadmap for the project. Then, designers, full-stack web developers, software engineers, a Symfony specialist and a senior javascript developer all collaborated on the execution of the app build, managed by a project team lead. Functional analysts and technical testers then ensured that useability was all up to standard and compliant, before pushing to a launch phase. With this redistributed approach to technical projects, in-house staff can outsource the burden of technical understanding and the digital skills gap can be filled instantly.

We have an exceptional talent pool across the globe to assist with CX enablement in terms of building your digital platforms, creating immersive experiences and leveraging technologies to create seamless and integrated customer journeys.

ready to unlock a seamless experience for your customers?

get in touch

the people of brussels are better connected thanks to IRISnet and randstad experts.

our customer.

the challenge.

how randstad digital helped.

the outcome.

who supported on this project?